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FAQ

FAQ

Q. Can I buy directly from Whittaker Designs?
A. We only sell through authorized retailers and interior designers throughout Western Canada.  This ensures you are receiving valuable advice regarding space planning, and fabric and frame selection.  We do not sell directly to the public or through our website.

Q. Where can I find a Whittaker Designs retailer?
A. Visit our Where to Buy page and we will send you a list specific to your area.

Q. What does Whittaker Designs do with my personal information?
A. Once we have responded to your request, your personal information is deleted.  Whittaker does not sell your contact information to anyone.

Q. How quickly can I expect my furniture?
A. Our production time, in general, is 4-6 weeks, pending fabric or leather availability.  Shipping time beyond that is based on the freight company delivering to the end dealer.

Q. Can Whittaker Designs supply me with retail pricing?
A. Certain factors, such as fabric selection and freight to your area, affect the retail price.  As a result, we cannot provide retail pricing.  Your local retailer or interior designer is the best source for this information.

Q. Can I order a piece of furniture in a different fabric/leather than what I saw at the retail store or online?
A. Whittaker Designs is a fully customizable furniture line, and we can build all of our furniture pieces in a variety of fabric or leather options.

Q. How can I find out fabric or leather availability?
A. Your local retailer or interior designer will have the Whittaker Designs fabric and leather gallery.  They are able to provide you with information regarding availability.

Q. Where can I get the status of my order?
A. Please contact your designer or retailer to find out the ETA on your order.

Q. Can I purchase fabric yardage?
A. Our fabric is available to purchase, by the full yard.  Please contact your local retailer for pricing.

Q. Can I purchase additional toss pillows?
A. Our toss pillows are available in a variety of styles, sizes, and fabric options.  Your designer can assist you with this.

Q. Am I able to supply my own fabric for a Whittaker Designs furniture piece?
A. We do accept Customer's Own Material (COM) for our furniture.  Please see your retailer for fabric requirements.  The amount of fabric required can vary, based on fabric width and pattern repeat.

Q. Does Whittaker Designs offer sofabed options?
A. Several of Whittaker Designs' sofas and sectionals are available with either a regular or queen sofabed.  To find out which pieces can accommodate a sofabed mechanism, please contact your retailer or designer.

Q. How do I care for my piece of Whittaker Designs furniture?
A. We recommend you rotate your back cushions and seat cushions monthly.  The proper cleaning procedure for your furniture depends on the fabric or leather.  Certain cleaning methods can void the fabric / leather manufacturer's warranty.  Please contact your designer for details regarding the care of your furniture.

Q. Why are the seat cushions on my new sofa more firm than the piece I sat on at my retailer?
A. Retail stores tend to keep their floor models for several months, and the seat foam softens with handling and testing.  As you continue to enjoy your new furniture, the seats will soften up with time and use.

Q. Why are the dimensions of my furniture different than the dimensions listed?
A. Whittaker Designs furniture is a handcrafted product, therefore our dimensions approximate and can vary, within 1" to 2".  When we measure a piece we round up to the next full inch.

Q. Can I customize my Whittaker Designs piece?
A. Whittaker Designs offers a wide variety of options to customize your piece, such as pocket coil seats, down wrapped seats, nailhead trim, and contrast fabric or leather piping.  Please refer to your local retailer for availability of these options.

Q. What do I do if I have a problem with a piece from Whittaker Designs?
A. Your best source is always your local retailer or designer.  When you notice a problem with your furniture, contact the place where you made your purchase and they will work with us on your behalf.